Crossing the channel: Will customer migration from retail to online remain long after Covid-19?
Since lockdowns were imposed, the gambling industry has seen a surge of customers now using online products, perhaps for the first time. Peter Taberner finds out which markets have benefited and, crucially, whether the customer migration from retail to online will continue
Pandemic-proof
Popular slots
Under protection
The migration to online was well underway before the pandemic. The UK companies have been and always are early adopters of all things tech. The bookmakers led the way followed by casino and the National Lottery – Warwick Bartlett, GBGC