Nicola Fitton appointed as GiG’s chief operating officer

Gaming Innovation Group (GiG) has promoted Nicola Fitton to COO to lead operational effectiveness, streamline processes and improve efficiency on platform delivery. After joining GiG as director of managed services in 2019, Fitton was responsible for overseeing the operations, CRM and media managed services teams. The new COO has over 15 years of experience in the commercial sector of the gaming industry where her remit covered casinos, sports and poker from both B2C and B2B sectors having driven several tier-one international brands, including Betsafe, GVC Group (now Entain) and Sportingbet. In her new role, Fitton will be responsible for the overall platform delivery in addition to the managed services operations, customer onboarding process and operations and retention departments. “I am very happy to announce the promotion of Nicola to COO,” Ben Clemes, CCO and MD of platform at GiG, said. Clemes further stated: “Nicola has been with GiG for over two and a half years and within that time has played a key role in GiG’s success and growth of our partners.” “This promotion demonstrates the continued maturity of the Platform unit at GiG, and focus on the onboarding and continued delivery to our partners both new and existing,” he added. “I’ve been incredibly lucky to work with some great people here at GiG for the last two and a half years and build our successful managed services vertical,” Fitton, said on her promotion. “I’m now looking forward to taking on the new COO role and further developing GiG and rolling out our key strategic plans for 2022,” she added. Meanwhile, in the weeks ahead, GiG will announce additional internal department changes for the position of director of managed services and director of operations. The company has also released an opening for the position of director of delivery on its careers website.