Has the time come for the UK to establish a Gambling Ombudsman?
EGR explores whether a new and robust framework could help to fill the gap in dealing with social responsibility failings and quality-of-service grievances
Well-funded and resourced
- a public body established via primary legislation
- underpinned by statute (i.e. legislation that mandates there should be an ombudsman and that all firms in the sector should be signed up to it, without creating the organisation itself)
- a not-for-profit company that is awarded a contract to provide the service