PointsBet looks to collaboration gains with new operator-focused RG survey
US sportsbook partners with NCPG and Massachusetts Council on Gaming and Health on new initiative which puts respondents in the shoes of an operator
Customer B is a 24-year-old male who has reached out to customer service to request bonus bets as “he has some large bills coming up which he is hoping to make some money for”. He states that he does not have a gambling addiction. He has shown steady sports betting and casino play since he opened his account 6 months ago with total losses of $5,000. Based on these details, which actions do you recommend the operator take?Customer C is a 30-year-old male who has reached out to customer service requesting an expedited withdrawal as he needs to pay his mortgage later in the day. He has shown steady sports betting play since he opened his account 2 years ago with total losses of $75,000. Due to this figure, the operator has already validated his source of funds and has determined that he can afford this amount. Based on these details, which actions do you recommend the operator take?Customer D is a 50-year-old male who is observed to have lost $75,000 since his account opening 10 months ago. His transactional data shows that he is placing an average of 7 sports bets per day and that he occasionally plays in the online casino. During previous responsible gambling check ins, he has stated that he is in control of his gambling and aware of support and recovery tools should he ever need them. Due to his high net loss, the operator has already validated his source of funds and has determined that he can afford this amount. Based on these details, which actions do you recommend the operator take?