KSA warns operators over reports of self-exclusion system error
Dutch regulator says players may have access to gaming sites despite self-excluding via CRUKS if their details were originally incorrect
The Dutch Gaming Authority (KSA) has instructed operators to check all customers registrations between 2 October and 20 October after reports of players still being able to gamble despite self-excluding themselves.
As of 20 October, the KSA fixed the issue with CRUKS, which means an operator will receive an error message (http 404) if the BSN, name and/or date of birth is entered incorrectly while registering because “an automatic verification takes place with the Citizen Service Number Management Facility”, the KSA said.
KSA chief René Jansen to come out and apologise at the end of October for the teething issues.